1. Information We Collect

We collect different types of information to provide and improve our services:

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a. Information You Provide Directly

• Name, email address, phone number

• Billing and shipping address

• Payment details (handled securely by external processors; we do not store full card numbers)

• Order details and purchase history

• Messages you write in the checkout field “Empty Your Heart”
  → These personal messages are used ONLY to create your personalized CALIO scroll.
  → They are never shared, stored permanently, or used for marketing.

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b. Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address

• Device and browser type

• Pages viewed and time spent on the site

• Cookies and tracking data (see section 8)

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c. Third-Party Payment Providers

Payments are processed securely via third-party systems (e.g., Wix Payments, PayPal, Stripe).
We do not see or store your full credit card information.

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2. How We Use Your Information

We use your information to:

• Process and fulfill your orders

• Create and send your personalized CALIO scroll

• Provide order confirmations and shipping updates

• Improve our website and services

• Respond to customer support inquiries

• Prevent fraud and enhance security

• Comply with legal requirements

We DO NOT:
- sell your data
- rent your data
- share your data with third parties for advertising

Your trust is essential to us.

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3. How the “Empty Your Heart” Messages Are Handled

The words you share in the checkout field are treated with the highest level of confidentiality.

• They are read only to create your personalized parchment scroll

• They are never stored permanently

• They are never shared with third parties

• They are not used for marketing or tracking

• They are deleted once your order is fulfilled

Your story stays yours.

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4. Legal Basis for Processing Your Data

Depending on your location, we may process your information under:

• Contractual necessity (to fulfill your order)

• Legitimate interest (fraud prevention, site functionality)

• Your consent (newsletter, cookies)​

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5. Data Retention

We keep your data only as long as necessary:

• Order details: retained for tax & legal compliance

• Email and account data: until you request deletion

• “Empty Your Heart” messages: deleted after your scroll is written

If you want your data deleted, you may contact us anytime.

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6. How We Protect Your Data

We use industry-standard security measures to protect your information:

• SSL encryption

• Secure payment gateways

• Limited internal access

• Encrypted storage systems

• Regular security audits

While no online system is 100% invulnerable, we take all reasonable measures to protect your information.

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7. Sharing Your Information

We only share your information with trusted third parties as necessary to operate:

• Payment processors

• Shipping carriers

• Fraud-prevention services

• Website hosting platforms (Wix)

These partners are required to protect your information and cannot use it for their own purposes.

We NEVER share your personal messages or scroll content.

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8. Cookies & Tracking Technologies

We use cookies to:

• Improve site performance

• Enable checkout functionality

• Analyze traffic and browsing patterns

• Offer a better shopping experience

You may disable cookies in your browser settings, but the website may not function fully.

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9. Your Rights (GDPR, CCPA & Other Regulations)

Depending on your region, you may have the following rights:

• Access your data

• Correct your data

• Request deletion

• Request restriction of processing

• Object to certain uses

• Request a copy of your data

• Withdraw consent

To exercise any rights, contact us at:
📩 support@caliophe.com

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10. Children’s Privacy

CALIOPHÉ is not intended for individuals under 16.
We do not knowingly collect data from minors.

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11. International Transfers

Because we operate from the United States, your data may be transferred and processed outside your country.
We ensure all transfers comply with applicable privacy laws.

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12. Changes to This Policy

We may update this policy occasionally to reflect:

• legal changes

• business updates

• new features

Any changes will be posted on this page with the updated date.

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13. Contact Us

For questions, requests, or concerns about your privacy, contact us at:

📧 support@caliophe.com
🌐 www.caliophe.com

We are committed to protecting your story, your words, and your trust.