SHIPPING POLICY
CALIOPHÉ ships worldwide with free international delivery on all orders.
Every order is packed with care from the United States and includes your jewelry, premium packaging, and your personalized CALIO scroll.
This Shipping Policy explains our delivery methods, timelines, and what to expect once your order is placed.
1. Free Worldwide Shipping
We offer free international shipping on all orders, regardless of order value or destination.
No minimum purchase required.
All orders include:
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Tracking number
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Premium protective packaging
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Personalized CALIO scroll
2. Processing Time
All orders are processed within 1–3 business days.
Personalized scrolls are written by hand during this time.
During peak seasons or Oracle releases, processing may extend slightly, but we always work to ship as quickly as possible.
3. Estimated Delivery Times
Delivery times vary depending on location:
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United States: 3–6 business days
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Canada: 7–12 business days
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Europe: 8–15 business days
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Middle East / North Africa: 10–18 business days
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Australia & New Zealand: 10–18 business days
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Other regions: delivery times may vary depending on local carriers
These are estimated timeframes provided by shipping partners.
4. Tracking Your Order
A tracking number is automatically sent via email once your order ships.
If you do not receive it, please check your spam folder or contact us directly.
Tracking may take 24–48 hours to update after dispatch.
5. Customs, Duties & Taxes
While shipping is free, some countries may charge:
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customs fees
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import duties
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VAT or local taxes
These charges (if applicable) are the customer’s responsibility.
CALIOPHÉ has no control over these fees.
6. Incorrect Addresses
Please ensure your shipping address is correct at checkout.
If an address is entered incorrectly and the package returns to us, we can re-send it — additional postage costs may apply.
7. Lost or Delayed Packages
If your package appears delayed:
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Check the tracking link
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Contact the carrier
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Notify us at support@caliophe.com
If your package is lost in transit, we will gladly assist and may offer a replacement or refund depending on the situation.
8. Damaged Deliveries
If your order arrives damaged, please contact us within 48 hours with photos of the packaging and the item.
We will resolve the issue immediately.
9. Pre-Orders & Oracle Releases
Oracle pieces may require additional processing time due to limited-edition production.
Estimated shipping dates will be noted on the product page.
10. Questions or Assistance
If you have any questions about your delivery or need help tracking a package, contact us: